Client Profile – American Medical Response

in Health Care

American Medical Responses (AMR) is the largest private ambulance service in North America. Responding to more than 8,600 requests for service per day and with a staff of 17,000, AMR serves 2,100 communities in 38 states. It is also one of the first organizations Dr. Williams worked with as a paramedic back in Springfield, MA.

AMR sees more patients than any other pre-hospital care and transportation organization in North America. The organization’s leadership has committed strongly to improving clinical quality. They aspire to develop needed improvement skills and strive to achieve the results witnessed throughout health care.

As part of this pursuit, AMR is embarking on an improvement journey modeled after the IHI Breakthrough Series Improvement Collaborative Model used around the world and throughout health care. More than a dozen operations, from across North America, will test changes in two work streams, including sudden cardiac arrest and portfolio of clinical areas. The sudden cardiac arrest work is part of the the HeartRescue initiative sponsored by the Medtronic Foundation and the portfolio of clinical areas is directly connected with AMR Clinical’s strategic plan. This is the first patient care improvement collaborative in this segment of health care or public safety.

Dr. Williams is pleased to support AMR’s work as improvement advisors coaching on testing and measurement.