By David M. Williams, Ph.D. Where do you start your journey to adopt Quality as an Organizational Strategy (QOS)? It’s tempting to approach this work like an educational program or theoretical exercise, but the theories and methods are only worth pursuing if they support continually improving and getting results that position your organization for […]
How to Assess and Reboot
in Implementation, Leadership, Quality as an Organizational Strategy (QOS), Tools & Methods, Variationby David M. Williams, Ph.D. Photo by İrfan Simsar on Unsplash Whether you are a leader in a new role or one wanting to reboot your current one, you need an approach to make your work visible, to assess current conditions, and make a game plan. Here is guidance to help. Reviewing key inputs A good […]
What’s Your Management Method?
in Improvement Science, Leadership, Quality as an Organizational Strategy (QOS)By David M. Williams, Ph.D. Source: James L Reinertsen, MD, The Reinertsen Group Recently I sat down with Dr. Jim Reinersten to think about what makes traditional leaders shift to being quality leaders. Dr. Reinersten is a rheumatologist by training and former hospital chief executive. He’s also a Senior Fellow at the Institute for Healthcare Improvement […]
How Leaders Decide a Change is Needed
in Improvement Science, Knowledge, Leadership, Quality as an Organizational Strategy (QOS), SystemsBy David M. Williams, Ph.D. Photo by Tetiana SHYSHKINA on Unsplash Have you ever searched your computer hard drive only to be surprised by the number of files and multiple versions of a similar theme? I have hundreds of Microsoft PowerPoint presentations from client engagements, trainings, and conferences I’ve delivered and dozens of Microsoft Word documents of blog […]
Quality Requires People
in Building Capability, Improvement Science, Leadership, PsychologyBy David M. Williams, PhD “Improvement would be easy if it weren’t for all of the people involved.” — David M. Williams, PhD In the books we read or in the workshops where we learn, improvement can feel very matter of fact. Use tools like cause and effect diagrams or Pareto charts to […]
Why Should Leaders Support Building Improvement Capability?
in Building Capability, Leadership, VideosBy David M. Williams, PhD Interview with the Institute for Healthcare Improvement. — If this was helpful, share and include me @DaveWilliamsATX. Sign up here to receive a monthly email from me that includes all my blog posts and other Improvement Science resources I think you’d appreciate.
New Article – Leading Quality Across a System
in Education, Health Care, LeadershipThe role of Chief Quality Officer (CQO) has emerged across North America and now globally over the last several years. No universal theory or professional development program existed to establish a foundation for the body of knowledge of what a CQO should include or how to lead quality across a complex health system. Dr. Williams […]
Leadership Austin at the UT Club
in LeadershipLast night, I had the pleasure of attending an event for Leadership Austin hosted at The University of Texas Club. Since 1979, Leadership Austin has been instrumental in helping Central Texans, from diverse backgrounds, discover and foster community leadership. Programs include topic focused monthly breakfast meetings, immersion experiences for people new to Austin, and extended cohorts focused on emerging leaders and […]
Google, Inc Studies Attributes of Their Best Leaders
in Leadership, Public RelationsHave you ever wondered what were the attributes of the best leaders? Statisticians at Google, Inc did as well. Enter “Project Oxygen”. So, the masters of data poured over multiple sources of information providing insight into the success factors within their organization and conducted hundreds of interviews. The results are eight rules and three pitfalls […]
Gallup CEO – The Next Evolution of Leadership
in Leadership, Public RelationsIn an interview for the Gallup Management Journal, Jim Clifton, Chairman and CEO of Gallup, predicts the end of the Deming, Six Sigma, process improvement era. He describes process improvement as one of the big evolutions of leadership, but that it has reached its plateau as organizations have maximized efficiencies and have run out of […]