Back-of-the-Envelope Problem Solving

in Education, Implementation, Improvement Science, PDSA, Systems, Tools & Methods

By David M. Williams, Ph.D. The Breakthrough Series Collaborative model is an improvement learning system that brings teams together to pursue a shared aim. Teams use an evidence-based change theory and improvement methods including the Plan, Do, Study, Act (PDSA) Cycle and time-series data (run charts and Shewhart Control Charts). In the Institute for Healthcare […]

Problem-Solving by Learning From the Process

in Improvement Science, Knowledge, Systems, Tools & Methods, Variation

By David M. Williams, Ph.D. Photo by Bluehouse Skis on Unsplash Let’s face it…patient care documentation is not the most enjoyable aspect of clinical care delivery. It takes time, the electronic medical record isn’t user friendly, and caregivers have a lot going on. It’s no surprise improving clinical documentation is a common improvement opportunity for a […]

Control Charts – What’s in a name?

in Measurement, Tools & Methods, Variation

by David M. Williams, Ph.D. Provost & Murray. (2010). Health Care Data Guide. Figure 14.18. P. 127 Have you taken one of those silly quizzes on social media that ask you to answer several questions and then it tells you what political candidate is most like you or what part of the country you’re from? […]

What’s the worst thing you’ve ever seen?

in COVID-19, Systems, Tools & Methods

By David M Williams, PhD Photo by Benjamin Voros on Unsplash I’m not the best at small talk. A closet introvert, I’m not the first one to start a conversation. That doesn’t mean I don’t like meeting new people, getting to know them, or going to parties. In Steve Harper’s book The Ripple Effect, when […]

Lowering the Water Level

in COVID-19, Tools & Methods

By David M Williams, PhD Photo by Abel’s Shots on Unsplash   “Two boxes of mac & cheese, four packs of Nutella & Go, six Cliff Bars…..Dad, these anchovies expired in 2017,” my son Nate called out as he inventoried our pantry and refrigerator and tossed out what was expired. As the stay-at-home order hit […]

Tracking Project Progress

in Measurement, Tools & Methods

By David M. Williams, Ph.D. Improvement projects follow a trajectory from forming a team and chartering through achieving sustainable results. Whether leading a single project or monitoring a portfolio, having a strategy for gauging project progress is useful in identifying projects that are stuck and in supporting movement forward.  One useful tool the Institute for […]

Selecting an Ideal Improvement Project

in Tools & Methods

By David M. Williams, Ph.D. There are many types of activities that are labeled “projects,” but not all are “improvement projects” aimed at changing the underlying process or system to get a different measurable result. Other projects may not be ideal for a host of reasons. It’s common for novice improvers to have trouble picking […]