By David M. Williams, PhD If you experience chest pain and dial 911 in most communities, an ambulance will respond in a timely and predictable manner to render aid. Many people don’t realize that modern ambulance service is a relatively new public service and began to professionalize in the 1970s. This predictability and reliability was […]
An Example of Using Data
in Measurement, Public Safety, VideosBy David M. Williams, PhD Harvardx course Practical Improvement Science in Health Care with the Institute for Healthcare Improvement. Here’s an example from an ambulance service. By contract, the service has to achieve a response time performance goal of 90%. So the board report shows the percentages on time each month. As long as the goal […]
EMS World: A New Face of Improvement
in Public Relations, Public SafetyJohn Erich, Associate Editor for EMS World, authored a feature article titled A New Face of Improvement: How the theories of the Institute for Healthcare Improvement are affecting patient care and EMS. The article featured David M. Williams, Ph.D. and IHI Executive Director Frank Federico, RPh. and describes some of the core concepts from the […]
Upcoming Paper on Austin EMS System Profiled
in Public Relations, Public Safety, ResearchIn Fact Daily, an independent subsidiary of the Austin-American Statesman that covers city hall and local politics, covered a recent study soon to be published by David M. Williams, Ph.D. The paper is a study of the Austin-Travis County EMS System and is the feature article in the September 2013 Journal of Emergency Medical Services. […]