From the Blog

Start Here. Establish Formal Improvement Efforts

  By David M. Williams, Ph.D. Where do you start your journey to adopt Quality as an Organizational Strategy (QOS)? It’s tempting to approach this work like an educational program or theoretical exercise, but the theories and methods are only worth pursuing if they support continually improving and getting results that position your organization for […]

PDSA Exercises

Created by Dr. Williams to teach PDSA testing, time-series measurement, and collaboration, the Mr Potato Head PDSA exercise and Coin Spin PDSA exercise are used worldwide by the Institute for Healthcare Improvement, the Carnegie Foundation for the Advancement of Teaching, and improvement organizations across Health, Education, and Social Care. Free updated facilitator guides are now available.