From the Blog

Capturing Improvement Needs

by David M. Williams, Ph.D. How many times have you heard someone say, “this always happens” or “this happened to me before?” Every organization has improvement opportunities, but when quality is your strategy, you need a system to fix problems on the spot when possible or capture the problem in a structured way and add it […]

PDSA Exercises

Created by Dr. Williams to teach PDSA testing, time-series measurement, and collaboration, the Mr Potato Head PDSA exercise and Coin Spin PDSA exercise are used worldwide by the Institute for Healthcare Improvement, the Carnegie Foundation for the Advancement of Teaching, and improvement organizations across Health, Education, and Social Care. Free updated facilitator guides are now available.