Statement of Purpose

David M. Williams, Ph.D. collaborates with leaders and organizations to develop organizational capability and improve quality through learning and advising. He assists leaders to appreciate their organization as systems, use data to understand variation and guide action, apply practical tools and methods to conduct scientific problem solving, and enable people to do their best work together.



Focus on the customer

Respect and collaborate with peers, partners, and suppliers

Build on evidence-based practice

Practice the methods and principles I teach

Learn from experience

Continually improve



Dr. Williams aims to support leaders and organizations of all shapes and sizes, across diverse industries, and use the science of improvement to continually enhance their services and transform the lives of their employees and customers.