Recently, I had one of those “a-ha” moments with a client as we were working through improving a key process in his company. In the middle of our dialogue about improvement opportunities to test, he stopped me and said, “We are talking about a lot of ideas, but when are YOU going to improve it?” […]
It’s Our Job
in Leadershipdavid m. williams (n.d.) on my iphone. As a power traveler, I fly a lot. Based in Texas, I often default to Southwest Airlines as my primary partner in air transportation. There are a lot of reasons to love Southwest: on time performance, short turn times, consistent service, great employees, and no nonsense policies. On many […]