How Leaders Decide a Change is Needed

in Improvement Science, Knowledge, Leadership, Quality as a Business Strategy (QBS), Systems

By David M. Williams, Ph.D. Photo by Tetiana SHYSHKINA on Unsplash Have you ever searched your computer hard drive only to be surprised by the number of files and multiple versions of a similar theme? I have hundreds of Microsoft PowerPoint presentations from client engagements, trainings, and conferences I’ve delivered and dozens of Microsoft Word documents of blog […]

QBS: Activity 4 – Planning

in Quality as a Business Strategy (QBS)

by David M. Williams, Ph.D. In a recent blog post (here), I shared how Associates in Process Improvement transformed Dr. Deming’s theory of Organizations Viewed as a Production System into a five-part approach known as Quality as a Business Strategy. In this series, we’ll take a deeper look at each of the five activities including […]

QBS: Activity 3 – System for Obtaining Information

in Quality as a Business Strategy (QBS)

by David M. Williams, Ph.D. In a recent blog post (here), I shared how Associates in Process Improvement transformed Dr. Deming’s theory of Organizations Viewed as a Production System into a five-part approach known as Quality as a Business Strategy. In this series, we’ll take a deeper look at each of the five activities including […]

Quality as a Business Strategy (QBS)

in Quality as a Business Strategy (QBS)

by David M. Williams, Ph.D. In healthcare and education improvement, improvers have experienced the benefits of applying improvement science and related tools and methods to solve problems that matter. Now, leaders have started to think about how to do quality as a strategy for leading organizations. How do you lead for quality? What does that […]