New article in Canada’s Qmentum Quarterly

in Public Relations

Qmentum Quarterly: Quality in Health Care is new publication produced by Accreditation Canada. This month’s issue (July 2010) is focused on Emergency Health Services in Canada, including pre-hospital and in-hospital care. I contributed a piece called “Enhancing Organizational Performance Through Process Improvement” (pp. 18-20).

Using an ST Myocardial Infarction (STEMI) cases as an example of a care process, the article discusses the importance of approaching improvement with Deming’s System of Profound Knowledge as your underlying theory and then provides guidance on several considerations important to any improvement project, including:

  • selecting a project,
  • choosing project sponsors,
  • forming a good team,
  • developing an aim statement,
  • defining measures,
  • learning in action, and
  • spreading changes.

Unfortunately, the article is not available online for free. Copies can be purchased here.