I’ve been catching up on my reading and am sifting through a stack of magazines on my office shelf. In the March 2010 issue of Fast Company is a great article about an ad agency based in Rochester, NY – Partners + Napier – that applied process improvement to their business and realized amazing results. They report being able to trim the time to complete a project from eight weeks to just three, save the client 40%, and increase productivity by 3.5%. The company has become much more nimble and billings have increased 300% in five years. Frequently slow adapters to the potential of applying process improvement claim that it doesn’t work in the service industry. Here’s one example where it has. To read the Fast Company article, click here.